Returns & Refunds Policy

Because all items sold by Fuzzy Trio Design are handmade, custom or one-of-a-kind, all sales are considered final. Each piece is created individually and cannot be recreated once purchased.

That said, your satisfaction matters, and we will absolutely make things right if there is an issue on our end.

Returns, Refunds & Exchanges

We accept returns, refunds or replacements only in the following circumstances:

• The item arrives damaged or broken
• The item is unusable upon receipt
• You received the incorrect item

If any of the above apply, please contact us within 7 days of delivery so we can resolve the issue promptly.

What To Do if There's a Problem

If your item arrives damaged or incorrect, send us a message with:

• Your order number
• A brief description of the issue
• Clear photos showing the damage or error

Once we review the information, we will offer a replacement (when possible), a repair (if appropriate), or a refund. Refunds, if approved, are issued to the original form of payment.

What We Cannot Accept

• Change of mind
• Color, texture or design preferences
• Minor variations inherent to handmade items
• Items damaged after delivery
• Items not reported within the stated timeframe

Each piece is unique, and natural variations are part of what makes handmade work special.

Shipping Issues

Once an order has shipped, Fuzzy Trio Design is not responsible for delays caused by the carrier. If an item is damaged during shipping, contact us and we will work with you to resolve it. All shipments carry a standard amount of shipping insurance from the carrier.

Questions?

If you have questions about an item before purchasing, please reach out. We're always happy to provide extra details or photos. Use the contact form. Care and shipping answers are in our frequently asked questions, and you can check on a shipment with order tracking.