Frequently Asked Questions
Answers about custom orders, materials, care and shipping. Still stuck? Send Tracey a message, browse handmade fluid art in the shop, or ask about a private fluid art class.
How do I contact you to discuss your art or a custom piece?
Please visit the Contact page and send me a message, and I will get back to you within 24 hours.
How long does it take for a custom piece?
That depends on what you want, but a general timeline is 2–4 weeks from when we finalize the plan. That gives enough time for paint to dry, resin to cure, and so on. For an additional fee I can move the timeline up to no more than 2 weeks until drop-off or shipping.
What do you do in healthcare?
I work for a world-renowned medical institution in the laboratory. I have worked in multiple states and in multiple positions within this institution in my 20 years with them. I am currently on the administration side of Point of Care testing, which is testing that nursing staff perform at the patient's bedside as opposed to testing performed in the main lab. I spend my time training staff to perform this testing as well as troubleshooting instrumentation and doing a lot of paperwork.
Where did you learn how to do all of this?
A lot of it was online. I've also taken classes and gone to a large-scale conference to learn one-on-one with some of my mentors. But honestly, trying and failing has been my greatest teacher. Every failure has taught me a valuable lesson on color theory, technique, timing and above all, patience.
What payments do you accept?
All major credit cards through our secure online checkout. Full payment is required for purchase, and a half deposit is required for custom pieces, with the other half due upon completion and shipping.
What materials are used in your acrylic art products?
Our pieces are crafted from high-quality acrylic paints, mica powders, alcohol inks and other media. They feature vibrant, hand-painted designs, and each piece is finished with a glossy resin coating for durability and a sleek, polished look.
How are the designs created?
Each design is uniquely hand-painted, ensuring no two pieces are exactly alike. The colors are carefully chosen and blended to create beautiful, one-of-a-kind patterns that make each piece a functional work of art.
Can I request custom colors for my piece?
Absolutely. We love working with customers to create custom pieces that match their style and decor. Contact us with your color preferences and any specific design ideas you have in mind.
How should I care for my piece?
Simply wipe with a soft, damp cloth. Avoid harsh chemicals or abrasive materials that could scratch the glossy surface, and avoid extreme temperatures, which will warp, melt or crack the piece.
Are the clocks and coasters water-resistant?
Yes. The glossy resin finish on our clocks and coasters provides a water-resistant barrier, making them perfect for everyday use. To preserve their beauty, do not submerge them in water.
How is the time set on the clocks?
The back of each clock features a simple mechanism for setting the time. Just turn the dial until the hands match your desired time. Our clocks operate on a standard AA battery (not included).
What sizes are available for the clocks and coasters?
Our standard clock size is 12 inches in diameter and our coasters are 4 inches across. We can accommodate requests for custom sizes, larger or smaller. Reach out with your specific needs.
How long does it take to receive a custom order?
Custom orders typically take 2–4 weeks to complete, depending on the complexity of the design and our current order volume. We'll provide an estimated completion time when you place your order.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary based on your location. Contact us for a shipping quote and estimated delivery time.
Do you donate any art to fundraisers or causes?
Absolutely. I love contributing to my community and am open to all opportunities that come my way. Use the Contact page to send a message and I'll get back to you.
What is your return policy?
Because everything is handmade and one of a kind, all sales are final, but we make it right if an item arrives damaged, unusable or incorrect. See the full returns & refunds policy.